Effective Date: June 11, 2024
The privacy provisions of the Gramm-Leach-Bliley Act (onwards “GLBA”) 15. U.S.C §§6801-6809 and its implementing regulations 16 CFR Part 313 require financial institutions to adhere to specific requirements concerning the protection and disclosure of non-public personal information (“NPI”) about consumers and consumers of the institution. Since Servicios Broxel S.A.P.I de C.V. (“BROXEL”) offers money transmission and prepaid card services to US consumers, it is within the GLBA definition of a financial institution as it obtains nonpublic personal information from the consumers who use its services.
The GLBA requires financial institutions to explain their information-sharing practices to their consumers and to safeguard sensitive data. The GLBA regulates the sharing of personal information about individuals who obtain financial products or services from financial institutions. Under the GLBA, a “consumer” is defined as an individual or that individual’s legal representative who obtains or has obtained a financial product or service from a financial institution that is to be used primarily for personal, family, or household purposes.
Broxel shares information for its own marketing purposes and for joint marketing with other financial companies such as the Issuing Bank and Program Manager for Broxel’s prepaid card program. In addition, Broxel may also share U.S. consumers’ personal information with its affiliates or nonaffiliated for marketing purposes. Broxel shares information with affiliates about consumers’ transactions and experiences and creditworthiness for everyday business purposes as part of providing financial services with its affiliates. Broxel’s Privacy Notice provides an opt-out for the consumer for information sharing related to marketing and creditworthiness with affiliates and marketing to nonaffiliated.
BROXEL, in full compliance with the applicable regulation in the United States, takes privacy very seriously and knows that you care about how your NPI is used and shared. As such, BROXEL is committed to protecting our consumers' privacy and security. This Privacy Statement explains how BROXEL may collect, process, retain, share, and transfer your NPI. This Policy explains what personal information is collected and the manner in which BROXEL may use and share such personal information. It also sets forth the options available to consumers if they seek to limit the use and sharing of their NPI.
This Privacy Statement applies to all information collected by BROXEL through BROXEL websites (for purposes of this Privacy Statement "websites" includes www.broxel.com/us, our mobile websites or applications) and the services associated with it ("BROXEL" or "Services"). This Privacy Statement applies to information related and retrieved in connection to the Service. You should read this Privacy Statement in its entirety as certain sections might apply differently to different jurisdictions.
From other sources: Broxel may collect personal data about you from third parties:
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
You consent to our collection, transfer, and storage of information by computers or other transfer or storage devices in the United States and elsewhere. When you are no longer our customer, we continue to share your information as described in this notice.
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Broxel choose to share; and whether you can limit this sharing.
| Reasons we can share your personal information | Does Broxel share? | Can you limit this sharing? |
|---|---|---|
| For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus | Yes | No |
| For our marketing purposes—to offer our products and services to you | Yes | No |
| For joint marketing with other financial companies | Yes | No |
| For our affiliates’ everyday business purposes—information about your transactions and experiences | No | We do not share |
| For our affiliates’ everyday business purposes—information about your creditworthiness | No | We do not share |
| For our affiliates to market to you | No | We do not share |
| For nonaffiliates to market to you | No | We do not share |
Call from the U.S. 1 855-279-2720, from Mexico 55-88-90-98-35, or the rest of the world 1 801-677-8612 —our menu will prompt you through your choice(s) Visit us online: www.broxel.com/us or mail the form below:
Call from the U.S. 1 855-279-2720, from Mexico 55-88-90-98-35, or the rest of the world 1 801-677-8612, or go to www.broxel.com/us for more information.
Mark any/all you want to limit:
| Name | |
| Address City, State, Zip | |
| User email | |
| User mobile # | |
| Account # |
Mail to:
Who is providing this Privacy Statement? Servicios Broxel S.A.P.I de C.V. (“BROXEL”)
What relation does Broxel has to the data? Broxel is the data controller for the personal data that is provided to us or that we or our service providers collect from or about EEA Residents and is used in connection with the provision of our products and services. With respect to data collected by a service provider outside of the enrollment or account center page - the service provider is the data controller for personal data and we do not have any access to such data.
How does BROXEL protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures can include physical, electronic, procedural, and computer safeguards and secured files and buildings. BROXEL also limits the sharing of personal information to only those employees that need access to it.
How does BROXEL use my personal information? Broxel uses your data for the following reasons:
How does BROXEL collect my personal information? We collect your personal information for example when you:
If you would like to review, amend, correct, or update personal data that you have previously provided to us, or if you would like to restrict, delete, or receive an electronic copy of your personal data for purposes of transmitting it to another company (when these rights are provided to you by law), please contact us at the address or phone number provided below.
In your request, please make clear what personal data you would like to have changed or other limitations you would like to put on our use of your personal data. For your protection, we only fulfill requests for the personal data associated with the particular accounts you identify, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable.
Your rights include:
Federal law gives you the right to limit only:
We will retain your personal data for the period necessary to fulfill the purposes outlined in this E.U. Privacy Statement unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies. BROXEL TRANSFER S. DE R.L. DE C.V.
Non-affiliates Companies that are not related by common ownership or control. These can be financial and nonfinancial companies. For example, an insurance company
Joint marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you. For example, Pathward
State Privacy Laws
California residents: In accordance with California law, we will not share information we collect about you with companies outside of Broxel except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.
Nevada residents: This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing customers, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by calling us at 1 855-279-2720 or you may also contact the Nevada Bureau of Consumer Protection Office of the Nevada Attorney General 555 E. Washington St. Ste 3900 Las Vegas NV 89101; telephone 702-486-3132; email: BCPINFO@ag.state.nv.us.
Texas residents: If you have a complaint, first contact Broxel at 1 855-279-2720. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking: 2601 North Lamar Boulevard, Austin, TX 78705-4294; 1-877-276-5554 (toll free); www.dob.texas.gov.
Vermont residents: In accordance with Vermont law, we will not share information we collect about you with companies outside of Broxel except as required or permitted by law. For example, we may share information to service your accounts, complete requested transactions, or to provide rewards or benefits to which you are entitled.
Our website is not directed at children under the age of 13. Broxel does not knowingly collect or maintain information from persons under the age of 13. If we become aware that we have collected NPI from a child under the age of 13, we will promptly delete it unless we are legally obligated to retain such data. Contact us if you believe that we have inadvertently collected information from a child under the age of 13.
Our website may be linked to or from third-party websites. Broxel is not responsible for the content or privacy practices of websites that are linked to or from our website.
Some of our web pages may contain “cookies,” small data files which are sent to your web browser and stored on your computer or mobile device to among other things allow us to recognize you as a returning customer and log your browsing trends and remember your website preferences to make your experience more convenient and personal. Cookies may also be used for future analysis by us or third parties to analyze trends, optimize website use, and to learn more about customer preferences which altogether help us improve our products and services. You may configure your web browser to not accept cookies or to notify you if a cookie is sent to you. Disabling cookies may limit the functionality of our websites and/or applications and may also impact service levels.
Broxel may also use web beacons (also called pixel tags or clear GIFs). A web beacon is computer code that communicates information from your Device to a server. Some of Broxel’s content and emails may contain embedded web beacons that allow a server to read certain types of information from your Device, allow us to count the number of people who have viewed content, to know when you opened an email message, and the IP address of your Device. Web beacons help Broxel develop statistical information to provide better and more personalized content. To learn more about cookies and web beacons visit www.allaboutcookies.org.
Broxel may also use tracking services and analytics services to collect information. Generally, tracking and analytics services do not identify individual users. Some tracking and analytics services allow you to opt-out of data collection.
Broxel does not honor any web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information about an individual consumer’s online activities over time and across third-party websites or online services.
Broxel reserves the right to modify this Privacy Statement. To the extent required by applicable law, we will notify you and give you the opportunity to opt-out of any material change in the way we use or disclose personal information you previously have provided. You can get an updated Privacy Statement by calling us at Call from the U.S. 1 855-279-2720, from Mexico 55-88-90-98-35, or the rest of the world 1 801-677-8612, or email to dataprotection@broxel.com, or by visiting our website at www.broxel.com/us.